CUSTOMER SERVICE POWERPOINT - LinkedIn SlideShare.
Customer service is a series of activities designed to enhance the level of customer satisfaction. Good customer service should provide a positive, polite, and caring attitude towards the customer.
Training your new customer service reps quickly and easily, as they can get the answer right from the saved replies. Note: No amount of pre-made scenarios will help you respond the best to every situation. Take time to master the most important customer service skills.
Figure 9.2 Great customer service takes place across many platforms and is critical for tourism and hospitality employers. In a 2010 Tourism Vancouver Island training and education needs assessment survey, employers and managers indicated that customer service skills were one of the most significant issues (Tourism Vancouver Island, 2010).
Communication Skills Module 3 Learning Objectives Given a participative lecture, participants will identify characteristics of effective listening skills Through a group activity and a large group discussion, participants will identify the barriers to active listening Learning Objectives Through a group activity and given a participative lecture, participants will explain the importance of.
Presentation Title: Customer Service Training: Professionalism. Presentation Summary: Customer Service Training: Professionalism. Competency. Training. Skill. Competency is the ability to do something successfully and efficiently. Through. Date added: 02-02-2020.
Making PowerPoint Slides Avoiding the Pitfalls of Bad Slides Tips to be Covered Outlines Slide Structure Fonts Colour Background Graphs Spelling and Grammar Conclusions Questions Outline Make your 1st or 2nd slide an outline of your presentation Ex: previous slide Follow the order of your outline for the rest of the presentation Only place main points on the outline slide Ex: Use the titles of.
This study guide offers you an insight into the process of planning an effective presentation. It focuses on the importance of the presenter's relationship with the audience and suggests key strategies for making an impact. Other Useful Guides: Delivering an effective presentation, Using visual aids.